This Cancellation & Refund Policy applies to all users of
The Pack Trail (the “Service”), owned and operated by
Novus Logic.
1. No Refund Policy (Important)
- All payments made for the Service are final and non-refundable.
- We do not offer refunds, credits, partial refunds, or chargebacks under any circumstances.
- This applies to all subscription plans, upgrades, renewals, and one-time purchases.
By purchasing or subscribing to the Service, you expressly acknowledge and agree
to this no-refund policy.
2. Subscription Cancellation
- You may cancel your subscription at any time through your account dashboard.
- Cancellation prevents future billing cycles.
- No refunds will be issued for the current or any previous billing period.
- Access to paid features will continue until the end of the current billing term unless terminated earlier.
3. Free Trial
- We may offer a free trial without collecting payment information.
- No charges apply during the trial period.
- If you choose to subscribe after the trial, billing begins immediately.
- Once billing starts, the no-refund policy applies.
4. Auto-Renewal
- Subscriptions automatically renew unless canceled before the renewal date.
- Failure to cancel before renewal does not make you eligible for a refund.
- You are solely responsible for managing your subscription status.
5. Downgrades & Plan Changes
- Downgrades or plan changes take effect in the next billing cycle unless stated otherwise.
- No refunds or credits are provided for unused time or reduced usage.
6. Account Suspension or Termination
- If your account is suspended or terminated due to a violation of our Terms & Conditions:
- You forfeit any remaining subscription time.
- No refunds or credits will be issued.
7. Service Issues & Downtime
- Temporary outages, maintenance, or technical issues do not qualify for refunds or credits.
- The Service is provided on a best-effort basis without uptime guarantees unless stated in a separate SLA.
8. Chargebacks & Payment Disputes
- Initiating a chargeback or payment dispute may result in immediate account suspension.
- Chargebacks do not override this no-refund policy.
9. Changes to This Policy
We reserve the right to update this Cancellation & Refund Policy at any time.
Changes become effective upon posting on the website.
10. Contact Information
📧 support@thepacktrail.com